Welcome to AuraStone’s Refund & Returns Policy — where your satisfaction meets our commitment to excellence.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your AuraStone item must be unused, unworn, and in the same pristine condition as when you received it. All returns must include the original packaging and proof of purchase or receipt.
Certain items are non-returnable, in line with industry standards for diamonds, gemstones, and gold jewelry:
- Custom or personalized pieces
- Gift cards
- Items that have been altered, engraved, or resized
To ensure a smooth return process, please do not send items back to the manufacturer.
There are situations where only partial refunds may be granted:
- Items that show obvious signs of use or wear
- Items that are damaged or missing components for reasons not attributable to AuraStone
- Items returned after the 30-day return window
AuraStone handles every return with care, discretion, and attention to detail, ensuring that your luxury experience remains seamless and trustworthy.
Refunds
AuraStone is dedicated to ensuring your complete satisfaction. If a product is eligible for a refund, the following applies:
- Refunds are processed only for unused, unworn, and authentic items, accompanied by the original purchase receipt and packaging.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be credited back to your original method of payment within a reasonable period, typically 7–14 business days.
- Please note that certain items, including customized or personalized jewelry, may not be eligible for a full refund, in line with industry standards for diamonds and gold jewelry.
AuraStone ensures that all refunds are handled with the utmost care, discretion, and attention to detail, reflecting the luxury experience you expect from our brand.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received your refund within the expected timeframe (7–14 business days), please first check with your bank or credit card provider, as processing times may vary.
If the refund is still not reflected, contact our AuraStone Customer Care team at [info@aurastone.ae]. We will promptly investigate the issue and ensure that your refund is completed.
At AuraStone, we handle every refund with precision, care, and transparency, maintaining the luxury experience and trust you deserve.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Please note that sale or discounted items are generally final sale and may not be eligible for a full refund, in accordance with standard practices in the diamond, gemstone, and gold jewelry industry.
However, if a sale item is received damaged or defective, AuraStone will gladly provide a replacement or refund after inspection, ensuring your purchase meets our high standards of quality and excellence.
All returns and exchanges are handled with the same care, discretion, and elegance that define the AuraStone experience.
Exchanges
AuraStone offers exchanges for items that are unused, unworn, and in their original packaging.
If you wish to exchange a product, please contact our Customer Care team at [support@aurastone.com] within the return period to initiate the process.
Exchanges are subject to availability of the desired item. For custom or personalized jewelry, exchanges may be limited, in line with industry standards for diamonds, gemstones, and gold pieces.
Every exchange is handled with precision, care, and elegance, ensuring that your experience with AuraStone remains luxurious and seamless.
Gifts
f you received an AuraStone item as a gift, you may return or exchange it in accordance with our standard Refund & Returns Policy.
Gift returns can be credited in the form of an AuraStone gift card or exchanged for another product of equal value.
To ensure a seamless experience, please provide the original purchase details or gift receipt when initiating the return or exchange.
AuraStone treats every gift with care, elegance, and discretion, reflecting the luxury experience our brand is known for.
Shipping returns
To return a product, please ensure it is unused, unworn, and in its original packaging, along with the original purchase receipt.
- Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect. In such cases, AuraStone will cover the shipping expenses.
- We recommend using a trackable shipping service to ensure the safe return of your luxury item. AuraStone cannot guarantee receipt of items returned via untracked methods.
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange.
All returns are handled with care, discretion, and precision, reflecting the high-end AuraStone experience.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
If you have any questions or require assistance with a return, refund, or exchange, our dedicated AuraStone Customer Care team is here to guide you.
Please reach out to us at [info@aurastone.ae] or via our contact page or Live chat, and we will ensure your inquiry is handled with the utmost care, discretion, and professionalism.
At AuraStone, we are committed to providing a seamless, luxurious, and worry-free experience for every customer.